1st boutique full-stack community agency
Build
a
Movement
around your brand.
Empower your e-commerce brand with a vibrant community.
We are solving
Is this you?
We are solving
Is this you?
We are solving
Is this you?
Some stats
Some alarming stats that brands face
Some stats
Some alarming stats that brands face
-20%
ad effectiveness
17%
ad costs rise 2024
63%
of users ignore ads
30%+
face ad account bans
Rising Ad Costs
Rising ad costs pose a significant challenge for e-commerce brands, but online communities offer a cost-effective solution by enabling direct engagement without the need for expensive ad placements.
Rising Ad Costs
Rising ad costs pose a significant challenge for e-commerce brands, but online communities offer a cost-effective solution by enabling direct engagement without the need for expensive ad placements.
3rd Party Reliance
E-commerce brands often rely heavily on unpredictable third-party ad platforms, but online communities provide a stable environment for direct communication with customers, reducing dependency on platform changes and bans.
3rd Party Reliance
E-commerce brands often rely heavily on unpredictable third-party ad platforms, but online communities provide a stable environment for direct communication with customers, reducing dependency on platform changes and bans.
Social Ad Rejection
Modern consumers increasingly reject traditional social media ads, making online communities invaluable for fostering genuine interactions that build trust and credibility among users.
Social Ad Rejection
Modern consumers increasingly reject traditional social media ads, making online communities invaluable for fostering genuine interactions that build trust and credibility among users.
Some stats
Some alarming stats that brands face
-20%
ad effectiveness
17%
ad costs rise 2024
63%
of users ignore ads
30%+
face ad account bans
Rising Ad Costs
Rising ad costs pose a significant challenge for e-commerce brands, but online communities offer a cost-effective solution by enabling direct engagement without the need for expensive ad placements.
3rd Party Reliance
E-commerce brands often rely heavily on unpredictable third-party ad platforms, but online communities provide a stable environment for direct communication with customers, reducing dependency on platform changes and bans.
Social Ad Rejection
Modern consumers increasingly reject traditional social media ads, making online communities invaluable for fostering genuine interactions that build trust and credibility among users.
Why Community
Power of Online Communities
Online communities provide e-commerce brands with a cost-effective alternative to traditional advertising, fostering deeper customer engagement and building trust through authentic interactions. They empower brands to cultivate loyal customer relationships by offering valuable content and a sense of community, driving sustainable growth in the digital marketplace.
Why Community
Power of Online Communities
Online communities provide e-commerce brands with a cost-effective alternative to traditional advertising, fostering deeper customer engagement and building trust through authentic interactions. They empower brands to cultivate loyal customer relationships by offering valuable content and a sense of community, driving sustainable growth in the digital marketplace.
86%
consumers want authenticity
Research indicates that 86% of consumers prioritise authenticity when choosing which brands to support. Online communities facilitate genuine interactions, allowing brands to build trust and credibility more effectively than through traditional advertising channels.
86%
consumers want authenticity
Research indicates that 86% of consumers prioritise authenticity when choosing which brands to support. Online communities facilitate genuine interactions, allowing brands to build trust and credibility more effectively than through traditional advertising channels.
50%
Cost Savings on Advertising
E-commerce brands that invest in online communities can reduce their advertising costs by up to 50%.
independency
Reinforce Brand
Forecast
Feedback & Insights
Customer Loyalty
Strong Data Set
Reach Your Customers
Marketing Asset
Reduced CAC
Authentic Engagment
Increased LTV
Enhance Customer Retention By
82%
Brands that engage with customers through online communities see an 82% improvement in customer retention rates. These communities create a loyal customer base by offering valuable content and fostering a sense of belonging, leading to higher lifetime customer value and long-term business growth.
Why Community
Power of Online Communities
Online communities provide e-commerce brands with a cost-effective alternative to traditional advertising, fostering deeper customer engagement and building trust through authentic interactions. They empower brands to cultivate loyal customer relationships by offering valuable content and a sense of community, driving sustainable growth in the digital marketplace.
86%
consumers want authenticity
Research indicates that 86% of consumers prioritise authenticity when choosing which brands to support. Online communities facilitate genuine interactions, allowing brands to build trust and credibility more effectively than through traditional advertising channels.
50%
Cost Savings on Advertising
E-commerce brands that invest in online communities can reduce their advertising costs by up to 50%.
independency
Reinforce Brand
Forecast
Feedback & Insights
Customer Loyalty
Strong Data Set
Reach Your Customers
Marketing Asset
Reduced CAC
Authentic Engagment
Increased LTV
Enhance Customer Retention By
82%
Brands that engage with customers through online communities see an 82% improvement in customer retention rates. These communities create a loyal customer base by offering valuable content and fostering a sense of belonging, leading to higher lifetime customer value and long-term business growth.
Work
Success Stories
Work
Success Stories
Founders will tell me, 'We really love your community, how can we do that?' but they see it as an afterthought. They're running a traditional model that is incredibly expensive and inefficient. Without our community, we wouldn't be here; we are diehard committed to it because we love it, it’s not a method it is part of our ethos.
Shaun Clark
CEO of gohighlevel.com
A huge portion of companies today have to build a community. It’s a very good tool to get quick customer feedback on new features and to solve things with the community around the company. It’s a good way for investors to show you have traction.
Lauri Kokkila
Europe's Youngest VC Partner
I think it's quite common these days for brands to build communities around them. You're able to gather very valuable data and have almost a test group around you that really knows your product and is able to give you feedback. It is very relevant in terms of being able to build a long-lasting successful business.
Sarita Runeberg
CEO of Maria 01 startup hub
Founders will tell me, 'We really love your community, how can we do that?' but they see it as an afterthought. They're running a traditional model that is incredibly expensive and inefficient. Without our community, we wouldn't be here; we are diehard committed to it because we love it, it’s not a method it is part of our ethos.
Shaun Clark
CEO of gohighlevel.com
A huge portion of companies today have to build a community. It’s a very good tool to get quick customer feedback on new features and to solve things with the community around the company. It’s a good way for investors to show you have traction.
Lauri Kokkila
Europe's Youngest VC Partner
I think it's quite common these days for brands to build communities around them. You're able to gather very valuable data and have almost a test group around you that really knows your product and is able to give you feedback. It is very relevant in terms of being able to build a long-lasting successful business.
Sarita Runeberg
CEO of Maria 01 startup hub
Thesis
Dive into our thesis reseach paper for more understanding
Thesis
Dive into our thesis reseach paper for more understanding
Thesis
Dive into our thesis reseach paper for more understanding
How We Work
Our 4 Stage Process
How We Work
Our 4 Stage Process
How We Work
Our 4 Stage Process
01
Step
01
Discovery Phase
During this initial stage, we dive deep into understanding your business goals, target audience, and market landscape. We conduct thorough research and analysis to identify opportunities and challenges, laying the foundation for a successful community strategy. Our team gathers extensive data through surveys, interviews, and focus groups to ensure we have a comprehensive understanding of your brand’s needs and customer expectations.
Step
01
Discovery Phase
During this initial stage, we dive deep into understanding your business goals, target audience, and market landscape. We conduct thorough research and analysis to identify opportunities and challenges, laying the foundation for a successful community strategy. Our team gathers extensive data through surveys, interviews, and focus groups to ensure we have a comprehensive understanding of your brand’s needs and customer expectations.
01
Step
01
Discovery Phase
During this initial stage, we dive deep into understanding your business goals, target audience, and market landscape. We conduct thorough research and analysis to identify opportunities and challenges, laying the foundation for a successful community strategy. Our team gathers extensive data through surveys, interviews, and focus groups to ensure we have a comprehensive understanding of your brand’s needs and customer expectations.
02
Step
02
Strategy Development
With insights gathered from the discovery phase, we develop a customised strategy tailored to your specific needs and objectives. This comprehensive plan outlines the key tactics, engagement methods, and timelines needed to achieve your community goals effectively. We create detailed community member avatars and document all strategies and insights, ensuring clear and actionable steps for implementation.
Step
02
Strategy Development
With insights gathered from the discovery phase, we develop a customised strategy tailored to your specific needs and objectives. This comprehensive plan outlines the key tactics, engagement methods, and timelines needed to achieve your community goals effectively. We create detailed community member avatars and document all strategies and insights, ensuring clear and actionable steps for implementation.
02
Step
02
Strategy Development
With insights gathered from the discovery phase, we develop a customised strategy tailored to your specific needs and objectives. This comprehensive plan outlines the key tactics, engagement methods, and timelines needed to achieve your community goals effectively. We create detailed community member avatars and document all strategies and insights, ensuring clear and actionable steps for implementation.
03
Step
03
Implementation and Execution
Once the strategy is finalised and approved, we roll up our sleeves and put the plan into action. We design and build a customised, branded community platform, ensuring it aligns with your brand’s identity and engagement strategy. Our team collaborates closely with your marketing department to promote the community effectively, developing engaging events, rewards, and courses to foster a vibrant and interactive environment.
Step
03
Implementation and Execution
Once the strategy is finalised and approved, we roll up our sleeves and put the plan into action. We design and build a customised, branded community platform, ensuring it aligns with your brand’s identity and engagement strategy. Our team collaborates closely with your marketing department to promote the community effectively, developing engaging events, rewards, and courses to foster a vibrant and interactive environment.
03
Step
03
Implementation and Execution
Once the strategy is finalised and approved, we roll up our sleeves and put the plan into action. We design and build a customised, branded community platform, ensuring it aligns with your brand’s identity and engagement strategy. Our team collaborates closely with your marketing department to promote the community effectively, developing engaging events, rewards, and courses to foster a vibrant and interactive environment.
04
Step
04
Monitoring and Optimisation
Continuous monitoring and optimisation are essential to ensuring the success and effectiveness of the community. We closely track key performance indicators and metrics, analysing data to identify areas for improvement. Regular consulting calls and detailed reports help review community performance, and we make necessary adjustments to optimise results. This iterative process allows us to adapt to changes and maximise the return on your investment, ensuring a thriving and engaged community.
Step
04
Monitoring and Optimisation
Continuous monitoring and optimisation are essential to ensuring the success and effectiveness of the community. We closely track key performance indicators and metrics, analysing data to identify areas for improvement. Regular consulting calls and detailed reports help review community performance, and we make necessary adjustments to optimise results. This iterative process allows us to adapt to changes and maximise the return on your investment, ensuring a thriving and engaged community.
04
Step
04
Monitoring and Optimisation
Continuous monitoring and optimisation are essential to ensuring the success and effectiveness of the community. We closely track key performance indicators and metrics, analysing data to identify areas for improvement. Regular consulting calls and detailed reports help review community performance, and we make necessary adjustments to optimise results. This iterative process allows us to adapt to changes and maximise the return on your investment, ensuring a thriving and engaged community.
Frequently Asked Questions
Got Questions? We've Got Answers!
Frequently Asked Questions
Got Questions? We've Got Answers!
How can an online community benefit my e-commerce brand?
How do you ensure high engagement within the community?
What kind of insights can I gain from my online community?
How do online communities impact advertising costs?
How do you measure the success of an online community?
How can an online community benefit my e-commerce brand?
How do you ensure high engagement within the community?
What kind of insights can I gain from my online community?
How do online communities impact advertising costs?
How do you measure the success of an online community?
Frequently Asked Questions